What this is. We read the most recent 120 Google reviews of 31 independent restaurants in Portland, 3,679 reviews in total, and report the aggregate numbers here. No individual business is named; every figure is an average across the group.
Key numbers for Portland
| Businesses analysed | 31 |
| Average Google rating | 4.41 ★ |
| Share of businesses at 4.5 ★ or above | 32% |
| Owner response rate | 24.9% |
| Unanswered negative reviews per business | 18.4 |
What customers in Portland complain about most
The single biggest complaint theme in each report, counted across the sample.
| Complaint theme | Businesses where it ranks first |
|---|---|
| Service Gaps: Ignored Tables & Slow Response | 2 |
| Service Inconsistency & Specific Staff Complaints | 2 |
How to read this
An owner response rate of 24.9% means that roughly 25 out of 100 reviews get a public reply. Unanswered negatives are the cheapest thing to fix: replies are public and are read by the next person deciding where to go.
Method
- Source: public Google reviews, most recent 120 per business.
- Rating is the mean of the per business average.
- Response rate is the share of reviews with a published owner reply.
- Unanswered negatives counts reviews of three stars or fewer without a reply.
- Reports that failed automated quality checks are excluded.
- Data collected July to October 2026.
Cite this data
These figures are free to reuse in articles, reports and presentations with attribution and a link to this page.
Suggested citation:
Get Kandid (2026). Restaurant reviews in Portland: benchmarks from 31 businesses. Retrieved October 7, 2026, from https://get-kandid.com/review-benchmarks-restaurant-portland/
One line you can quote: “Restaurants in Portland reply to only 24.9% of their Google reviews and leave 18.4 negative reviews per business unanswered, according to a Get Kandid analysis of 31 businesses.”
Journalists and researchers: we can provide the underlying aggregate tables, a city comparison or a custom cut by segment on request. Write to hello@get-kandid.com.
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