Review intelligence for local business

Know what your customers really think about you?

We read up to six months of your Google, Yelp and TripAdvisor reviews, then tell you in plain English what customers love, what they hate, and the three things to fix this quarter.

First report is free — no card, no call, no login. Delivered by email in under 24 hours. See a sample report →

Candid not canned

No sentiment scores hiding behind dashboards. We tell you the one issue that drags your rating down — with your customers' own words as evidence.

Actionable not abstract

Every report ends in exactly three actions — with effort, timeline and the rating lift to expect. Plus ready-to-send reply drafts for your worst reviews.

Benchmarked, not isolated

A rating means nothing on its own. We put you head-to-head against your nearest competitors — who wins on food, on service, on price — and where you can take share.

Three things, always current

Get Kandid is not a dashboard you have to babysit. It is three concrete deliverables, refreshed automatically — we read your reviews every day. Your first report is free.

Get Kandid report — executive summary and KPIs Get Kandid report — theme sentiment heatmap

This is what lands in your inbox

Every report is interactive: click any number, theme or dish and you see the exact reviews behind it. Read it in the browser, print it, or share the link with your team.

View a full sample report

1

The Get Kandid Report Starter and up

A 6-8 page report per location — monthly on Starter, real time on Pro — across Google Maps, Yelp and TripAdvisor (or Healthgrades for dental).

  • Top 3 strengths and top 3 issues — backed by verbatim customer quotes
  • Theme heatmap: 8 themes scored positive / neutral / negative
  • Exactly 3 prioritized actions with effort, timeline and expected rating lift
2

The Competitor Report Pro and up

A separate monthly deliverable: you against 3-10 peers you pick — or we pick the nearest by radius. The free sample shows the 3-peer scoreboard; Pro unlocks why, and what to do about it.

  • Side-by-side: rating, volume, response rate, top-praised theme, top complaint
  • Competitor unfair advantages — what they get praised for that you don't
  • 3 positioning recommendations for the next 90 days
3

Negative-Review Email Alerts Starter and up

Any new review of 3 stars or fewer triggers an email to you within 24 hours: the review, a one-line diagnosis, and three draft replies in different tones.

  • Three tones per alert: apologetic · solution-oriented · professional
  • You copy, you paste, you decide — tone control stays with you
  • Included from Starter up. Not an add-on, because every business needs it
Firm boundary: we draft, you paste. Get Kandid never posts on your behalf — no auto-replies, no platform access, no exceptions.
Review Intelligence Report

Carbone

Italian Restaurant · New York, NY · 2,847 reviews · 3 platforms
4.4★Overall
18%Response rate
2 / 4Peer rank
Price/Value sentiment
Food Quality sentiment
Bottom line: pricing shock, not food, drives the 1-star tail.

See what candid looks like

This is a real report for Carbone in New York — 2,847 reviews across Google, Yelp and TripAdvisor, distilled into the three fixes that would move their rating this quarter.

Yours looks exactly like this, about your business. This sample shows the full Pro report — your free report covers Google reviews: same candid analysis, one platform.

View the full sample report

How it works

From request to report in under 24 hours.

Tell us your business

Google Maps link (or just the name) and your email. That is all — no account, no card.

We read everything

Every public review from the last six months across Google, Yelp and TripAdvisor gets analyzed, themed and scored — plus a 3-peer competitor scoreboard.

You get a candid report

An interactive report within 24 hours, by email: what customers love, what they hate, the three fixes that matter — and copy-paste reply drafts for your negative reviews.

From the first 10 businesses we analyzed, the #1 complaint was the same everywhere: pricing transparency. And every single one responded to fewer than 20% of their reviews. We tell you exactly how yours lands — and hand you the replies.
Findings from our validation set: 5 restaurants, 5 dental practices, 14,000+ reviews

Pricing, candidly

One price, every business — a $29 report reads the same whether you serve pasta or fill cavities. No promo codes, no haggling. The 20% annual discount is the only discount that exists.

Free

Find out what your reviews actually say
$0
one-time sample, no card
  • One sample report (one-time snapshot)
  • Google reviews, 6-month history
  • 3 sample reply drafts inside
  • Competitor preview — 3 peers, insights locked
  • Email alerts Starter and up
Get my free report

Starter

The monthly habit for one location
$29/mo
one location · cancel any time
  • Get Kandid Report — updated monthly
  • Weekly email report
  • Google + Yelp
  • Negative-review email alerts + reply drafts
  • Competitor preview — 3-peer scoreboard
  • Competitor Report Pro and up
  • Web dashboard Pro and up
Choose Starter

Business

Multi-location, white-label, API
$99/mo
3 locations · white-label
  • Real-time Report — 3 locations included, +$9/mo each additional
  • Competitor Report — up to 10 + full custom selection
  • Email alerts + dashboard
  • White-label delivery
Choose Business

Annual is billed up front at 20% off the monthly price. The Free tier never expires — it is one sample, not a 14-day trial. The free sample shows the 3-peer competitor scoreboard; the full Competitor Report — the why and the what-to-do — is Pro and up, full stop.

What we deliberately don't do

  • We never post on your behalf. Every reply draft is copy-paste. A bad auto-reply is worse than no reply, and your voice should stay yours.
  • We don't adjudicate fake reviews. We surface patterns; deciding authenticity is the platforms' job, not ours.
  • We don't do review solicitation, SMS campaigns or CRM. Plenty of tools do. We are the intelligence layer that tells you what all those reviews actually mean.

Questions, answered candidly

The things owners actually ask us.

Where does the review data come from?

Public reviews on Google Maps, Yelp and TripAdvisor — nothing you could not see yourself. For dental practices, Healthgrades support is on the roadmap.

Do you post replies for me?

Never. Every reply draft is copy-paste. No auto-replies, no access to your platform accounts, no exceptions.

Why is the free report Google-only?

The free sample covers up to six months of your Google reviews — the platform with the most reach. Paid plans add Yelp, then TripAdvisor or Healthgrades.

How fast do I get my report?

Within 24 hours of your request, by email — including a link to the interactive version you can explore and share.

What does it cost, really?

Starter $29/mo, Pro $59/mo, Business $99/mo — same price for every business. Annual saves 20%. The free sample stays free, no card required.

How do I cancel?

Any time, with one email. Monthly plans simply stop at the end of the billing month. No calls, no retention forms.

What happens to my data?

Your form data is used to build and send your report — nothing else. We never sell data. Details in our Privacy Policy.

Is this another dashboard I have to learn?

No. It is a report that lands in your inbox. Reading it takes about an hour a month — that is the whole job.

Ready to get kandid?

Your first report is free. We read up to six months of your reviews and email you the result within 24 hours.

How to find it: on Google Maps, search your business, then tap ShareCopy link. Links like share.google/…, maps.app.goo.gl/… or google.com/maps/… all work — or just leave this and enter your business name above.

By requesting a report you agree to our Privacy Policy.