Review Data and Statistics

What’s a good review response rate benchmark? We analyzed real-world data from restaurants and dental practices to show what owner response rates actually look like.

Real online review statistics from 14,000+ reviews across restaurants and dental practices. Response rates, rating distributions, and benchmarks you can use.

We analyzed 2,000 Google reviews across 10 NYC businesses: 9 of 10 respond to 21% of reviews or less, and 276 complaints sit unanswered. The full review response rate benchmark.