What this is. We read the most recent 120 Google reviews of 10 independent dental practices in Chicago, 1,105 reviews in total, and report the aggregate numbers here. No individual business is named; every figure is an average across the group.
Key numbers for Chicago
| Businesses analysed | 10 |
| Average Google rating | 4.33 ★ |
| Share of businesses at 4.5 ★ or above | 20% |
| Owner response rate | 48.3% |
| Unanswered negative reviews per business | 9.9 |
What customers in Chicago complain about most
The single biggest complaint theme in each report, counted across the sample.
| Complaint theme | Businesses where it ranks first |
|---|---|
| Excessive Wait Times | 2 |
How to read this
An owner response rate of 48.3% means that roughly 48 out of 100 reviews get a public reply. Unanswered negatives are the cheapest thing to fix: replies are public and are read by the next person deciding where to go.
Method
- Source: public Google reviews, most recent 120 per business.
- Rating is the mean of the per business average.
- Response rate is the share of reviews with a published owner reply.
- Unanswered negatives counts reviews of three stars or fewer without a reply.
- Reports that failed automated quality checks are excluded.
- Data collected July to October 2026.
Cite this data
These figures are free to reuse in articles, reports and presentations with attribution and a link to this page.
Suggested citation:
Get Kandid (2026). Dental practice reviews in Chicago: benchmarks from 10 businesses. Retrieved October 7, 2026, from https://get-kandid.com/review-benchmarks-dental-chicago/
One line you can quote: “Dental practices in Chicago reply to only 48.3% of their Google reviews and leave 9.9 negative reviews per business unanswered, according to a Get Kandid analysis of 10 businesses.”
Journalists and researchers: we can provide the underlying aggregate tables, a city comparison or a custom cut by segment on request. Write to hello@get-kandid.com.
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